Shipping Policy – MRG App

MRG App functions as an online marketplace where independent sellers list mobile parts, phones, and accessories. Shipping timelines, methods, and charges vary depending on the seller you purchase from.

To keep things transparent, here’s how shipping is handled:

Order Processing

  • Sellers are responsible for processing and dispatching orders.

  • Most sellers ship within 1–3 business days after the order is confirmed.

Shipping Time

  • Delivery timelines depend on your location and the seller’s courier partner.

  • Standard delivery times typically range from 3–7 business days.

Shipping Charges

  • Shipping fees (if any) are displayed at checkout.

  • Charges may vary based on product weight, distance, and seller-specific rules.

Order Tracking

  • If the seller provides tracking, the tracking details will appear inside the app or be shared via SMS/Email.

  • Some local deliveries may not include real-time tracking.

Delayed or Lost Shipments

  • Since MRG App does not handle logistics directly, delays may occur due to courier issues or seller-side handling.

  • For any shipping problems, contact us at support@mrgrouptech.com and we will coordinate with the seller on your behalf.

Delivery Responsibility

  • Sellers must package items securely and ship through reliable courier partners.

  • Buyers must provide accurate delivery information to avoid failed deliveries.